Car Rental Gurgaon Policies

Refundable security deposit

Refundable Security Deposit: To ensure a smooth and secure rental experience, a refundable security deposit of up to INR 5,000 will be charged at the time of your reservation. Please note that during special promotional periods or limited-time offers, this required deposit amount may be significantly lower.
Standard Processing Timeline: Once your rental period concludes and the vehicle is successfully returned, your security deposit will be fully inspected and refunded within a standard window of 10 business days from the exact booking end time.
Accelerated Refund Options (Fast-Tracked within 4 Days): We understand the importance of quick transactions. To receive your funds much faster, simply select either “Refund to Bank Account” or “Refund to Wallet” directly within the payment gateway when completing your checkout. Choosing one of these preferred payout methods ensures that your security deposit is safely credited back to you within just 4 days of your booking’s completion.

Pricing plans and extra Kms charges

- Kilometre-Based Structure: We provide a variety of pricing plans designed to match your specific travel needs. Each plan features a distinct hourly Kilometre limit.
- How Your Limit is Calculated: The total permitted kilometres for your reservation are calculated automatically by multiplying your total booking duration (in hours) by the hourly kilometre limit of the specific pricing plan you select at checkout.
- Extra Kilometre Charges: If your driving distance exceeds the total allocated kilometre limit for your booking, the additional distance will incur extra kilometre charges. Please note that these excess mileage rates vary depending on the specific car model you choose and the operating city.

Fuel reimbursement

Reimbursement Process: If you opt for a “with fuel” pricing plan and need to refuel during your trip, we will reimburse your fuel expenses. Simply present your fuel bills to our delivery executive when returning the vehicle and permit them to take a photograph of the documents.
Important Notice Regarding Original Bills: Please do NOT hand over the original physical bills to the delivery executive. We will not accept responsibility or liability for any lost original bills left in the custody of the delivery executive.
Key Terms & Conditions:
- Immediate Verification: Fuel bills must be presented in person at the time of vehicle return. We are unable to reimburse fuel expenses or receipts shared with us after the vehicle has been returned.
- Distance Reconciliation: The claimed fuel expense must reconcile reasonably with the total distance traveled during your trip.
- Mileage Standards: Fuel expenses must align logically with the vehicle’s standard fuel efficiency. To ensure fairness and benefit the user during this reconciliation process, we calculate consumption using a conservative mileage estimate lower than the standard ARAI (Automotive Research Association of India) ratings.
- Valid Dates: The date printed on the fuel bill must fall strictly within your active booking period.
- Receipt Validity: Hand-written fuel bills are considered invalid and will not be accepted for reimbursement.

Cancellations & Modifications before starting the trip

Non-Refundable Token Amount: The token amount paid at the time of booking is strictly non-refundable upon cancellation.
Goa Bookings Exception: For all bookings originating in Goa, the total amount paid at the time of reservation is treated as the cancellation charge if canceled, and no refund will be issued. This specific rule supersedes all other standard cancellation terms.

Cancellation Charges (Based on Time Remaining)

More than 24 Hours Before Start Time:
- The token amount paid at the time of booking is non-refundable. The rest of the eligible amount will be refunded to you.
Between 24 and 3 Hours Before Start Time:
- You will be charged 50% of the base fare paid, subject to a minimum of the non-refundable token amount and a maximum of Rs. 3,500. The remaining balance will be refunded.
Within 3 Hours of Start Time:
- You will be charged 100% of the base fare paid (ranging from a minimum of the non-refundable token amount up to a maximum of Rs. 5,000), alongside any applicable doorstep delivery charges.

Modification Charges & Guidelines

More than 24 Hours Before Start Time:
- Shortening (Postponing start time or preponing end time): No charges apply, and a full refund is issued for the reduced duration (excluding the non-refundable booking token).
- Extension (Preponing start time or postponing end time): A flat Rs. 500 fee applies plus the revised fare for the extended hours.
Between 24 and 3 Hours Before Start Time:
- Shortening: 50% of the charges for the reduced hours will apply, up to a maximum cap of Rs. 3,500.
- Extension: A flat Rs. 500 fee applies plus the revised fare for the extended hours.
Within 3 Hours of Start Time:
- Shortening: 100% of the fare amount for the reduced hours will be charged, up to a maximum of Rs. 5,000.
- Extension: A flat Rs. 500 fee applies plus the revised fare for the extended hours.

Car Model & Location Changes

Car Model Changes:
- Allowed 24 hours or more before the trip start time, as well as between 24 to 3 hours before the trip start time. You simply need to pay any fare difference plus a Rs. 500 modification fee.
Location Changes:
- Both delivery and pickup location changes are permitted free of charge both more than 24 hours before departure and between 24 to 3 hours prior to the trip start time.
Important Restriction:
- Car or location changes are strictly prohibited within 3 hours of the trip start time or anytime thereafter.

Additional Terms & Conditions

Multiple Modifications & Cancellations:
- In cases involving multiple modifications, or multiple modifications followed by a cancellation, the maximum limit of Rs. 5,000 is applied individually to the charge for every single modification or cancellation step. Consequently, cumulative fees can exceed Rs. 5,000 if a booking is modified repeatedly.
Kilometre Limit Adjustments:
- Total kilometre limits scale dynamically with the updated duration of your booking. For example, a 40-hour booking on a 10 km/hr plan has a 400 km limit ( $40 \times 10$ ). If shortened to 25 hours, the limit automatically updates to 250 kms ( $25 \times 10$ ).
Pricing Plan Modifications:
- Pricing plans (the hourly kilometre allocation) cannot be modified after a booking has been successfully placed.
Unlimited Kilometres Plan Rules:
- The unlimited kilometres pricing plan is only available for bookings with a duration greater than 72 hours. If an unlimited-plan booking is modified to a duration under 72 hours, the system will automatically convert it to the highest available plan (maximum kms per hour), and extra kilometre charges will apply if that limit is exceeded.
Subject to Availability:
- All requested booking modifications remain strictly subject to vehicle and schedule availability.

Trip Extension & Modification Policy (After Trip Start)

Subject to Availability: All trip extensions are strictly subject to vehicle availability and depend on the time remaining before your scheduled trip end time.
Shortening Policy: For any trip shortening requested after the trip has already started, no charges or fares will be refunded.
Kilometre Limit Scaling: All valid extensions automatically accrue an additional kilometre limit based on the extended duration and your selected pricing plan.

Extension Charges & Guidelines

Before 3 Hours of End Time:
- If Available: You can postpone your trip end time by paying the standard fare for the extended hours plus a 20% surcharge on that extended fare (subject to a minimum charge of Rs. 500).
- If NOT Available: If the vehicle is unavailable for extension but you still proceed with extending your trip, a penalty of Rs. 300 per hour will be charged (with a minimum penalty of Rs. 500 and a maximum penalty of Rs. 2,500).
Within 3 Hours of End Time:
- If Available: You will be charged the revised fare for the extended hours, plus a 20% surcharge on that revised fare, alongside a flat penalty of Rs. 500.
- If NOT Available (Failure to Return on Time): If the vehicle is not available and you fail to return the car on time, you will incur the revised fare for the extended hours plus a 20% surcharge on the revised fare, combined with a late penalty of Rs. 300 per hour (subject to a minimum of Rs. 500 and a maximum of Rs. 2,500).

Limited Liability

Standard Liability Cap: In the event of vehicle damages, your financial liability is upto Rs. 40,000 (and may increase up to Rs. 40,000 depending on the assessment).
Fee Structure: You are required to pay a Damage Fee equivalent to the actual repair cost (as estimated by an authorized dealership) and downtime losses (rental charges accrued while the vehicle is undergoing repairs), upto Rs. 40,000. This applies independently of any insurance coverage associated with our fleet.

Exceptions & Unlimited Liability (Negligent or Unsafe Usage)

The liability protection is designed to benefit responsible renters. In cases of irresponsible, unsafe, or negligent behavior, discretionary exceptions apply. You will be fully liable for all damages incurred, and you must continue to pay the rental fee for the entire duration the vehicle remains under repair.

Situations resulting in full liability include, but are not limited to:

Non-Compliance: Operating outside the terms of our User Agreement or applicable laws.
Substance Influence: Driving while under the influence of alcohol, narcotics, or any impairing substances.
Over-Speeding: Driving above the legally prescribed road speed limit or exceeding 125 km/h, whichever is lower.
Traffic Violations: Breaching traffic rules or the Motor Vehicles Act (such as failing to pay inter-state taxes when crossing state borders).
Unauthorized Drivers: The person driving the vehicle at the time of the incident is different from the registered user who made the booking.
Consequential Damage: Continuing to drive the vehicle when it is performing abnormally, as officially stated by the workshop or insurance surveyor in the accident report.
Capacity Violations: Carrying a number of passengers that exceeds the vehicle’s standard seating capacity.
Unregistered State Transit: Operating the vehicle in a state where required inter-state entry taxes were not paid.
Fraudulent Documentation: Misrepresentation of information within the driving license or ID proof provided during registration.
Rash Driving: Clear evidence of extremely rash, reckless, or negligent driving.

Excess Damage Payments & Legal Action

Settlement of Excess Costs: If estimated damage charges exceed your security deposit, the remaining balance must be paid immediately upon returning the vehicle.
Non-Payment Penalties: In cases of non-payment, we reserve the right to initiate legal action, report the default to credit bureaus, and notify relevant authorities or agencies.
Accident Fare Rule: In the event of an accident, fares for any unused hours of the booking will not be refunded.

Minor Damages & Pre-Existing Issues

Minor Scratches & Dents: We typically waive charges for very minor cosmetic issues (such as minor scratches and dents) and absorb the vast majority of minor incidents under our standard liability policy.
Reporting Pre-Existing Issues: If you notice any pre-existing mechanical or cosmetic issue after delivery, you must report it within the first 40 kms or the first 2 hours of car delivery. Issues reported after this window will be classified as having occurred during your trip, and damage charges will apply.

Towing & Impounding Responsibilities

User Responsibility: In cases of collision or user-induced failure, all towing and impounding charges must be borne entirely by the user.
Company Responsibility: In the rare event of mechanical vehicle failure originating from our end, all towing and impounding charges will be covered by us.

Penalties & Compliance Guidelines

To ensure a smooth, transparent, and pleasant rental experience for all customers, we require basic compliance with our operational norms. Breaching these policies will result in the application of standard penalties as outlined below.

Penalty Schedule & Fee Structure

Infraction / Violation	Description & Penalty Amount
Missing Identification / Invalid Documents	Failure to show a valid driving license and approved identity proof (Passport) at delivery results in the booking being treated as canceled. 100% of the base fare plus applicable doorstep delivery and pickup charges will be levied. (Note: Driving licenses printed on A4 sheets of paper are strictly invalid).
Delay in Taking Delivery	First 15 minutes: Free of charge (counted from the scheduled start time). After 15 minutes: Rs. 50 for every subsequent 15 minutes of delay.
Traffic & Parking Violations	Full payment of all fines and late fees (including notices received after booking completion), plus a Rs. 500 administrative fee for every 30 days of delay in fine payment.
Over-Speeding (Above 125 km/h)	First incident: Rs. 750. Repeated infractions (after warning): Rs. 2,000. Severe/Continuous: We reserve the right to suspend and withdraw services from the user.
Key Loss or Non-Return	Rs. 300 fine, plus the full replacement cost if the key is not returned within 3 days.
Smoking Inside the Vehicle	Rs. 1,000 fine, plus applicable damage repair costs for interior restoration.
Interior Cleaning Required	Minor cleaning: Rs. 500. Major cleaning: Rs. 1,000.
Wrong Location Return	Returning the car to a location different from the booked or modified drop-off point incurs a Rs. 500 penalty, plus the base fare and late penalties for the additional hours until the vehicle is safely recovered/returned.
Fuel Level Deficit	Returning the car at a lower fuel level than received incurs a Rs. 500 refueling service charge, plus the actual fuel cost required to fill the tank back to the original level.

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